How to Use Ola Refund Voucher: In 7 Steps

Ola, a leading Indian ride sharing platform, we see that they present a variety of promotions and compensation to their users in the form of Ola refund voucher. These tend to come out when a customer has an issue with service a ride that was cancelled, charged over the top or some other issue and they get in touch with Ola’s customer care. As opposed to a direct refund to the original payment method we put in, Ola will issue a refund voucher which in turn the user may use for a future ride or service on the Ola app.

If you have a refund voucher from Ola which you are not sure how to use this guide will take you through it all from how to see your voucher to how to apply it at your next ride.

Simple 7 Steps to Use Ola Refund Voucher

1. Ola Refund Coupons which include any related material.

An Ola refund credit which we issue to you for a certain issue. We put this credit in your Ola account and it may be used to pay for future rides. Also it is important to note that this is different from promotional coupons which are more of a marketing tool. A refund credit is usually:.

Raised from a concern or issue.

Valid for a short time frame (typical that which is stated in the voucher info) which may be found at fine print.

Applicable for Ola rides only not for Ola Money Postpaid repayments or food delivery unless specified.

2. Where to get your Ola Refund Voucher.

Once Ola has processed your complaint and issued a refund voucher you will usually receive a notice via SMS, email, or in app. To find the voucher:.

Steps:

Open up the Ola app on your smartphone.
Click the menu (three dots in a row) at the top left.
Choose “Offers Vouchers” which is also at time referred to as “Offers.

Scroll down for a list of present vouchers and offers. Refund vouchers also include the amount (for example ₹100) the expiry date and terms of use.

You also will see a confirmation in the “Support” section of the app if the voucher is a result of a support request.

3. How to use your Refund Voucher for a ride.

Refunds are applied to your account for eligible rides. Here’s what you do to make sure they go toward what you’re due:.

Steps of.

Book a ride like you do it all the time in the Ola app which is to input your pick up and drop off locations.

On the fare summary and payment screen you will see a section that says “Apply Offers” or “Promo Vouchers.
If the voucher applies it will show here. In most cases it is automatic.
If not go ahead and click on “Apply” by the voucher.
Complete our booking and we will apply the credit from the voucher at the time of payment.

Note: If a voucher has an amount greater than the fare it may not roll over unless it is related to wallet credit. If it is the other way around the difference will be charged to your primary payment method.

4. Standard Terms and Conditions.

When using an Ola refund coupon note that we have the following terms and conditions:.

Validity: Most vouchers have a term of validity which is between 7 to 30 days. Once they expire they cannot be renewed.
Ride Type Restrictions: Some may be for Ola Mini, Ola Prime, or Ola Auto rides.
Non-transferable: Refunds are usually non-transferable and tied to the specific user account.
One-time Use: Many use it once and throw type of vouchers we have.
Stacking Limitations: In for the most part you are not able to use many vouchers at the same time or use them in conjunction with promo codes for a single ride.

5. What if the voucher does not apply?

If your refund credit is not applied to your ride try these troubleshooting steps:.

Check Expiry Date: Check that the voucher is not expired.
Ride Category: Make sure you only book eligible rides (for example the voucher does not work for rentals or outstation rides).
Payment Mode: Some types of vouchers may accept only certain payment methods (e.g. Ola Money).
Technical Glitches: Reboot the app or try signing out then back in.
If the issue persists, go to: If that doesn’t work go to:.

Menu Support My Trips Choose Trip Report an Issue, and also put in a query regarding “Offers and Vouchers.

6. Review of Refund Vouchers’ Use.

Once you have used your refund voucher we have a history of that:.

Go to the Ola app.
Tap the menu icon.
Go to “Payments” “Ride History” or “Offers Vouchers.
We will list out details of the voucher application for each ride which used it.

This way you can see what amount of credit was applied and what was the total of your payment.

7. Can be turned into cash?

No, Ola refund tickets do not go into cash or to your bank account. They are for use within the Ola platform only.

Final Thoughts

Ola provides a great option in the form of refund vouchers for the company to put things right with customer service which in turn also bypasses the long bank refund processes. These are easy to use and in most cases are applied at the time of your next ride. But do pay attention to the voucher’s validity date and what applies to which situation to avoid any issues.

If you have one which is meant for you, apply it as soon as you can and enjoy your ride with a little extra value!

Author Profile

Readree: I am the owner of the blog readree.com. My love for technology began at a young age, and I have been exploring every nook and cranny of it for the past eight years. In that time, I have learned an immense amount about the internet world, technology, Smartphones, Computers, Funny Tricks, and how to use the internet to solve common problems faced by people in their day-to-day lives. Through this blog, I aim to share all that I have learned with my readers so that they can benefit from it too. Connect with me : Sabinbaniya2002@gmail.com